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Additional Information + FAQs


Additional Information + FAQs

Traveling by Bus

Please arrange for your bus driver to drop your class off 30 minutes prior to the performance start time. Out of consideration for performers and audience, latecomers will be seated at an appropriate interval. Please make every effort to be on time and call the Box Office at 905-681-6000 if there are any delays.

Buses should wait in the Bus Zone on Elgin Street (between Burlington Avenue and Locust Street), at the north side of the The Burlington Performing Arts Centre. Please stay on the bus with your class. A BPAC Volunteer will join you on your bus, remind the students of some basic theatre etiquette, then escort your class into The Burlington Performing Arts Centre and to your seats. Once the students have disembarked, the bus driver must remove the bus from the Bus Zone.

There is no parking for buses at BPAC. Buses are not permitted on Burlington Avenue at any time. Locust Street is not a suitable place for loading or unloading of buses, as it is a no stopping zone south of Elgin Street.

Education performances typically last 50-55 minutes. Please arrange for your bus driver to pick up your class approximately 60 minutes after the performance start time. At the end of the performance, an announcement will be made from the stage indicating the order of buses waiting in the Bus Zone.

Buses must unload/load in the bus loading zone on Elgin St. Bus parking on city streets is not allowed.

Bus unloading zone on Elgin St.
Google Maps

Theatre Etiquette

Performing Artists give you a dedicated performance every time and your best behaviour is the greatest way to show your respect and appreciation! To make sure everyone in the audience and on the stage has a good time, we ask you to ensure that your students:

  • Laugh but don’t chat
  • Listen but don’t text, tweet or call (turn off all mobile devices)
  • Be on the edge of their seat but not in anyone else’s (or the aisle)
  • Take home a great experience but don’t take photographs
  • Write notes later or they might miss something special
  • Bring a hunger for knowledge but don’t bring food or drink into the theatre

Performance Day Information

Seating is determined by the order of booking, not the order of arrival. When you arrive, a volunteer will show your class to your seats. It is up to the teacher to ensure appropriate distribution of teachers and other adults in your section.

Students should keep their belongings with them at all times and may store coats and other personal items below their seats. Backpacks and lunch bags are best left at school, as are cell phones and other devices.

The Burlington Performing Arts Centre is proud to be an accessible venue, and we welcome everyone to join in the magic of the performing arts. Accessible seating, complimentary tickets for EAs, and other accommodations can be arranged. Please speak to a Box Office Customer Service Representative when making your reservation to discuss the needs of your students, so that they can be best accommodated.

Frequently Asked Questions

Can my student with special needs attend a performance?

The entire facility is wheelchair accessible. Inside the Main Theatre are designated seats for those with special needs as well as access to hearing assisted devices. Indicate at time of booking if any students have special needs that may affect seating accessibility (ie: wheelchair access, behaviour issues, EA/attendant ratio 1:1).

How long are the performances?

All shows are approximately 50-60 minutes in running length, with a short Q&A session (unless otherwise notified).

When do the performances start?

All morning shows start at 10:00 am. All afternoon shows start at 12:30pm (unless otherwise notified).

Is there a coat check for student performances?

There is no coat check for student performances. Students should keep their belongings with them at all times and should store coats and personal items below their seats.

Do you accept late comers?

If your school is late for curtain time, latecomers will be seated at an appropriate break in the performance.

For more information on school performances and workshops, community workshops, and the Golden Ticket program, please contact Isabelle Trask, Education & Outreach Coordinator.

905-681-2551 x 6302