Box Office Hours

As of Feb 1, 2022: Tuesday to Friday from 12pm to 4pm.

The Box Office is also open one hour prior to a performance.

All-In Ticket Pricing. All prices listed include Capital Investment Fund (CIF) contributions, and all fees and taxes. What you see is what you pay!

Exchange and Refunds

All ticket sales are final. No refunds or exchanges. Programming subject to change.

Ticket Pick-up and Delivery

No ticket orders, including groups, will be available for pick up or delivery until paid in full. Tickets purchased online or by phone can either be mailed to you, held for pick up or emailed to you. All tickets purchased by phone or on the internet within 10 working days of the performance will be held at the Box Office for pick up.

Tickets are mailed by request through Canada Post. There is an additional service charge of $1.50 to have your tickets mailed. If there is not enough time to mail the tickets, tickets will be available for pick up during regular Box Office hours or one hour prior to performance time. The Burlington Performing Arts Centre is not responsible for lost or stolen tickets.

Will Call/Box Office Pick Up

In order to pick up tickets at the Box Office/Will Call you will be required to present photo I.D and present the purchasing credit card. Tickets can be picked up at the Box Office during our Box Office hours or at Will Call at the Box Office on show night prior to the beginning of the performance. We recommend you arrive early to beat the rush. If someone else needs to pick up the tickets on your behalf, please make these arrangements with the Box Office Customer Service Representative when you are purchasing your tickets. There are no additional service charges for Will Call/Box Office Pick Up when ordering through The Burlington Performing Arts Centre Box Office.

Lost Tickets

If you have lost your ticket(s) please contact the Box Office at: 905-681-6000. In most cases, tickets can be reprinted upon verification of identity of the purchaser.

Offers and Promotions

Promotion/discounts must be presented at the time of purchase. Discounts will not be applied to previously purchased tickets. Promotions may be time limited, applicable for selected performances only and subject to availability.
Child/Youth: A discounted ticket is available on select performances.

Latecomers

Performances will start promptly. Out of respect to fellow audience members and the performers on stage, latecomers will be seated at the discretion of the Front of House Coordinator, usually following a pause in the program.

Babes in Arms

Every person must have a ticket in order to be admitted to a performance. This policy applies to everyone, including children and infants. Age appropriateness varies for each show.

Order Confirmation

If you are ordering online and do not receive a confirmation page or email, or if you receive an error message after submitting payment information, it is your responsibility to follow up with The Burlington Performing Arts Centre CSR (Customer Service Representative) in order to confirm that your order has been processed. The Burlington Performing Arts Centre will not be responsible for any losses, monetary or otherwise, that you may have suffered if you do not receive confirmation of your order.