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Marketing Manager

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to and working closely with the Executive Director, the Marketing Manager will be engaged in all aspects of the organization’s marketing and audience development efforts and will be an experienced, creative, goal-oriented marketing professional who can effectively develop, execute and analyze promotional strategies and campaigns for The Burlington Performing Arts Centre (BPAC), as well as manage the marketing budget and deadlines. Strong project-management skills and the ability to develop and foster positive working relationships is essential.

Key Responsibilities:
  • Manage the marketing department and budget, maximizing resources to maximize attendance and meet ticket sales goals
  • Strategize and execute creative, effective promotional plans to attract new audiences
  • Analyze effectiveness of marketing strategies and adapt accordingly
  • Prepare and disseminate press releases and solicit interviews and articles
  • With BPAC’s graphic designer, manage the production of all print and digital marketing materials, including brochures, flyers, posters, newsletters, ads, programs and brochures
  • Coordinate the dissemination of all marketing materials and plan all lobby displays and activations
  • Analyze and report on tickets sales vs marketing campaigns, and ongoing marketing expenses
  • Work within the community on promotions and strategic marketing partnerships
  • Monitor industry marketing trends and consumer behavior and adjust campaigns accordingly
  • Ensure brand consistency through all marketing channels
  • Work with rental clients on promotional opportunities as necessary
  • Develop and execute a strategy to solicit advertisers for BPAC Playbills, Programs and Brochures
  • Work with Executive Director to establish advertising rates, polices and procedures
  • Ensure that all Sponsors, Donors, Members and funding organizations are recognized appropriately in all marketing materials
  • Work with artists / artists’ representatives to ensure active engagement with BPAC’s promotional plans for artist engagement, including social media promotion, coordinating press interviews and appearances
  • Ensure all publicity and marketing requirements as outlined in artist contract are fulfilled
Education and Experience:
  • A college or university degree, or equivalent combination of skills and experience
  • 5 years experience in a progressively senior marketing role, preferably in the arts industry
  • Demonstrated ability to lead and execute digital and print marketing campaigns, including optimizing web, e-communications and Google AdWords campaigns
Specific Competencies:
  • Ability to strategize and execute effective marketing campaigns and meet objectives
  • The ability to think creatively, work independently, take initiative and problem solve
  • Superior oral and written communication skills, as well as proofreading and editing skills
  • Excellent organizational skills and the ability to handle competing priorities and meet deadlines in a small, fast-paced work environment
  • Proficiency in social media platforms, and an in-depth knowledge and understanding of current social media marketing trends and how to leverage social media to engage the public
  • Proficiency with the following software: Microsoft Office suite (i.e. Word, Excel, PowerPoint); Adobe Suite of programs; Constant Contact or MailChimp
  • Solid interpersonal skills with a high level of professionalism, and the ability to foster positive working relationships with the media, artists, staff and volunteers
Hours of Work

Salaried position, based on 40 hours per week. The position requires flexible hours and may include occasional evenings and weekends during performance periods.

Salary Range

Competitive and commensurate with experience, plus a comprehensive benefits package.

Please submit covering letter and curriculum vitae to bpacjobs@burlington.ca
Reference Marketing Manager in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday, July 26th, 2019. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Events Coordinator

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

The Events Coordinator is the administrative brain and arts professional who coordinates all aspects of the programming, community engagement and rental activity at The Burlington Performing Arts Centre (BPAC). As a key member of our team, reporting to the Executive Director, the Events Coordinator is responsible for liaising between, artists/agents, community groups, rental clients and staff to ensure superior customer service for all BPAC stakeholders, and the smooth and successful delivery of all performances, events and activities.

Key Responsibilities:
  • Provide support in the planning, preparation and execution of ‘BPAC Presents’ season programming
  • Develop and monitor event work plans, including estimates and deliverables
  • Evaluate event processes and outcomes, including budget analysis to provide recommendations and action plans
  • Coordinate the planning and execution of all community engagement activities and events including the annual Season Launch, Festival of Trees, workshops and other special events
  • Carefully review and prepare artist and rental contracts for signature
  • Respond to all community and corporate rental inquires
  • Prepare rental estimates for clients, and coordinate deposits and settlements
  • Liaise with technical, box office, front of house and marketing departments to coordinate meetings with rental clients and to ensure smooth delivery of all events
  • Manage the facility events calendar, ensuring dates are accurate, carried over where appropriate and that date conflicts are avoided between Presents and Rental bookings
  • Manage rental information spreadsheets and forecasts
  • Conduct facility tours with potential, new and existing rental clients
  • Manage programming databases and develop a roster of community artists and arts organizations
  • Promote BPAC’s profile and activities in the community and contribute to BPAC’s outstanding reputation
Education and Experience:
  • A college or university degree, or equivalent combination of skills and experience
  • 3-5 years demonstrated success in event planning and project management, preferably in the performing arts industry
  • Experience with budgeting and contracting
Specific Competencies:
  • Demonstrated team player, motivated by success of the organization, the team and the events above individual limelight
  • Exceptional organizational, prioritization and multi-tasking skills
  • Strong initiative and ability to think creatively, work independently and problem solve
  • Superior attention to detail, especially with contracting and coordinating show details
  • Proven project planning and ability to handle competing priorities and meet deadlines
  • Excellent communication skills, both written and verbal
  • Strong negotiating, contracting and budgeting skills
  • Proficiency in MS Office, with high level of expertise in Excel and database management
  • Excellent customer service skills with a high level of professionalism, and the ability to foster positive working relationships with all stakeholders
  • Ability to effectively articulate and promote the vision and mission of BPAC
  • Ability to preserve and maintain confidentiality
Hours of Work

Salaried position, based on 40 hours per week. The position requires flexible hours and may include occasional evenings and weekends during performance periods.

Salary Range

Competitive and commensurate with experience, plus a comprehensive benefits package.

Please submit cover letter and curriculum vitae to bpacjobs@burlington.ca
Reference Events Coordinator in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday, July 26th, 2019. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Front of House Coordinator (Casual, Part-Time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Audience Services Manager, the incumbent is responsible for delivering service excellence in all aspects of front of house operations and personnel management during performances and/or events, acting as a key liaison between the theatre and its audience, artists and clients. The Front of House Coordinator is responsible for monitoring, supervising, and guiding front of house staff and volunteers and coordinating with box office and production team personnel. The Front of House Coordinator is also responsible to assist with artist hospitality as needed. The position manages cash deposits, inventory & financial reconciliation, emergency protocols and adherence to theatre policies and procedures.

Key Responsibilities:
  • Act as audience resource, providing information, answers, and resolving patron concerns
  • Follow established safety and emergency policies and procedures, assessing conditions and taking appropriate actions
  • Follow operating procedures to ready the theatre for patrons, including set up of equipment and product required for each event
  • Provide oversight of Front of House team of staff and volunteers, assisting and mentoring as necessary
  • Complete end of shift reports, reconcile and prepare deposits
Education and Experience:
  • Minimum two year’s experience in Front of House and Concessions
    • Staff/Volunteer supervision (recruitment, training, supervision, recognition)
  • Some technical knowledge of the theatre and industry standards
  • Thorough understanding of volunteer management, public relations and service oriented environments
  • Knowledge of special event planning is also an asset
Specific Competencies:
  • Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
  • First Aid, CPR, and AED training required
  • Excellent verbal and written communication skills
  • Commitment to customer service excellence
  • Strong organizational and multi-tasking skills
  • An ability to work independently or as an effective team member
  • Prior knowledge of bar setup and systems would be an asset
  • Able to lift and carry items weighing up to 50 lbs.
Hours of Work

Part-time casual employment. Hours are conditional upon programming, and are both weekly and seasonally variable. Daytime, evening, weekend, and holiday work is required.

Hourly Wage

Range: $17.00 – $17.25/hour

Please submit cover letter and curriculum vitae to bpacjobs@burlington.ca
Reference Front of House Coordinator in the subject line. No phone calls please.

Closing Date

Applications must be received by 5:00 p.m. on Friday, August 2, 2019 to be considered for this round of hiring. Applications received after this time will be kept on file for the next round of hiring. Qualified applicants for the Front of House Coordinator position may also be considered for the position of Front of House Bar Captain. We thank all applicants; however, only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Front of House Bar Captain (Casual, Part-Time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Audience Services Manager, the incumbent is responsible for delivering service excellence in all aspects of beverage and food operations at the venue. Front of House Bar Captains are responsible for the coordination of the bar and lobby set-up for event activities. While overseeing the bartending team, they provide friendly, efficient, and professional service pre-show, at intermission, post-show, and at rental events as directed. The position manages cash, inventory and financial transactions and reconciliations. Front of House Bar Captains ensure accurate display of costs and complete payment transactions on all sales. The position also requires adherence to the Liquor Licence Act, BPAC policies, and emergency protocols.

Key Responsibilities:
  • Provide briefings to bar staff prior to event and manage event details as required
  • Oversee inventory management on a shift-by-shift basis, verifying opening and closing counts
  • Provide requisitions and make change
  • Prepare cash deposits and end of shift notes
  • Oversee set-up and cleaning checklists
  • Provide support to and break coverage for Front of House Coordinator on duty
  • Serve drinks and concession items, following policies, best practices, and Liquor Licence Act
  • Process financial transactions, including high volume cash transactions, making accurate change, and processing debit and credit card payments on POS terminal
Education and Experience:
  • Minimum two years’ supervisory or leadership experience working in a comparable high volume food and beverage environment or arts venue
Specific Competencies:
  • Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
  • First Aid, CPR, and AED training required
  • Commitment to providing superior customer service while displaying professionalism, a calm and courteous demeanour, and a friendly and approachable manner
  • Excellent math and money-handling skills
  • Ability to work well in a team, with exceptional attention to detail
  • Able to lift and carry items weighing up to 50 lbs.
Hours of Work

Part-time casual employment. Hours are conditional upon programming, and are both weekly and seasonally variable. Evening, weekend and holiday work is required, as well as occasional daytime shifts.

Hourly Wage

Range: $16.00 – $16.25/hour

Please submit cover letter and curriculum vitae to bpacjobs@burlington.ca
Reference Front of House Bar Captain in the subject line. No phone calls please.

Closing Date

Applications must be received by 5:00 p.m. on Friday, August 2, 2019 to be considered for this round of hiring. Applications received after this time will be kept on file for the next round of hiring. Qualified applicants for the Front of House Bar Captain position may also be considered for the position of Bartender or Front of House Coordinator. We thank all applicants; however, only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Box Office Customer Service Representative (Casual, Part-Time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Audience Services Manager, the incumbent is responsible for providing front line customer service to patrons. Box Office CSRs assist patrons in making purchasing decisions, and provide information about BPAC’s programming and rental activities, as well as seating in both performance spaces. Adapting to the varying pace of sales, they provide customer service over the phone and in person. The position manages cash and POS sales and deposits, and requires adherence to AODA, Pipeda and CASL legislation, BPAC policies, and emergency protocols.

Key Responsibilities:
  • Builds customer loyalty by creating a positive experience through understanding and meeting customer needs quickly, professionally and accurately
  • Develops a strong knowledge of The Burlington Performing Arts Centre’s programming and rental activity, marketing strategies relevant to ticket sales, box office functions, policies and procedures
  • Provides outstanding customer service to both internal and external clients, answering questions about performances, local restaurants, parking, and downtown Burlington
  • Responsible for in-person and phone sales: booking tickets, memberships, donations, gift certificates and any other BPAC box office products; also provides support to patrons purchasing tickets online
  • Maintains database of patrons, ensuring accurate data entry and information tracking
  • Provides information about patrons’ accessible requirements to Front of House and Technical staff, ensuring superior customer service at events
  • Provides administrative support as required
Education and Experience:
  • Minimum 2 years working in Customer Service environment; Box Office or other performing arts experience is an asset
  • Knowledge of database management and reporting
  • Experience handling cash, POS machines and telephone sales
Specific Competencies:
  • Strong computer skills in Microsoft Office; familiarity with TixHub or other ticketing software is an asset
  • Well organized and able to multi-task while working in a fast-paced environment
  • Ability to maintain a calm and cheerful manner under pressure
  • Enthusiastic interest in the arts and entertainment industry
  • Must be dependable, punctual, and a team player
Hours of Work

This is casual, part-time employment. Hours are conditional upon The Centre’s programming and rental schedule and are both weekly and seasonally variable.

Hourly Wage

Range: $15.50 – $15.75/hour

Please submit cover letter and curriculum vitae to bpacjobs@burlington.ca
Reference Box Office CSR in the subject line. No phone calls please.

Closing Date

Applications must be received by 5:00 p.m. on Friday, August 2, 2019 to be considered for this round of hiring. Applications received after this time will be kept on file for the next round of hiring. Qualified applicants may also be considered for other positions. We thank all applicants; however, only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Bartender (Casual, Part-Time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Audience Services Manager, the incumbent is responsible for delivering service excellence in all aspects of beverage and food operations at the venue. Bartenders are responsible for friendly, efficient, and professional service pre-show, at intermission, post-show, and at rental events as directed. Bartenders are also responsible for bar operations including setup, restocking and clean up. The position manages cash, inventory and financial transactions and reconciliations. The position also requires adherence to the Liquor Licence Act, BPAC policies, and emergency protocols.

Key Responsibilities:
  • Setting up bar stations for service
  • Serving drinks and concession items, following policies, best practices, and Liquor Licence Act
  • Processing financial transactions, including high volume cash transactions, making accurate change, and processing debit and credit card payments on POS terminal
Education and Experience:
  • Minimum two years’ experience working in a comparable high volume food and beverage environment or arts venue.
Specific Competencies:
  • Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
  • First Aid training an asset
  • Commitment to providing superior customer service while displaying professionalism, a calm and courteous demeanour, and a friendly and approachable manner
  • Excellent math and money-handling skills
  • Ability to work well in a team, with exceptional attention to detail
  • Able to lift and carry items weighing up to 50 lbs.
Hours of Work

Part-time casual employment. Hours are conditional upon programming, and are both weekly and seasonally variable. Evening, weekend and holiday work is required, as well as occasional daytime shifts.

Hourly Wage

Range: $15.00 – $15.25/hour

Please submit cover letter and curriculum vitae to bpacjobs@burlington.ca
Reference Bartender in the subject line. No phone calls please.

Closing Date

Applications must be received by 5:00 p.m. on Friday, August 2, 2019 to be considered for this round of
hiring. Applications received after this time will be kept on file for the next round of hiring. Qualified
applicants for the Bartender position may also be considered for the position of Front of House Bar
Captain. We thank all applicants; however, only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.