The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

The Events Supervisor is the administrative brain and arts professional who supports the coordination and delivery of programming and rental activity at The Burlington Performing Arts Centre (BPAC). As a key member of our team, reporting to the Operations Manager, the Events Supervisor is responsible for liaising between, artists/agents, community groups, rental clients, volunteers and staff to ensure superior customer service for all BPAC stakeholders, and the smooth and successful delivery of all performances, events and activities. This is a one-year contract position.

Key Responsibilities

• Provide support in the planning, preparation and execution of Artist Contracts, Artist Hospitality and rider requirements for ‘BPAC Presents’ season programming
• Carefully review and prepare rental agreements for signature and coordinate deposits and settlements
• Respond to community and corporate rental inquires, as required
• Advance all FOH requirements and liaise with technical, box office, front of house and marketing departments to coordinate meetings with rental clients and to ensure smooth delivery of all events and services
• Manage the facility events calendar, ensuring dates are accurate, carried over where appropriate and that date conflicts are avoided between Presents and Rental bookings
• Assist with populating rental information spreadsheets and forecastsv
• Manage programming databases and develop a roster of community artists and arts organizations
• Manage FOH staff and volunteer activity which includes recruitment, screening, training, scheduling, supervision and recognition of volunteers
• Manage FOH and Bar inventory, ensuring orders are placed and inventory is kept up to appropriate levels
• Organize and deliver volunteer orientation/training session (verbal, visual and printed formats)
• Coordinate and manage Volunteer appreciation and recognition events
• Promote BPAC’s profile and activities in the community and contribute to BPAC’s outstanding reputation

Education and Experience

• A college or university degree, or equivalent combination of skills and experience
• 3-5 years demonstrated success in event planning and project management, preferably in the performing arts industry
• Experience with budgeting and contracting
• Experience organizing, and scheduling volunteers would an asset

Specific Competencies

• Demonstrated team player, motivated by success of the organization, the team and the events above individual limelight
• Exceptional organizational, prioritization and multi-tasking skills
• Strong initiative and ability to think creatively, work independently and problem solve
• Superior attention to detail, especially with contracting and coordinating show details
• Proven project planning and ability to handle competing priorities and meet deadlines
• Excellent communication skills, both written and verbal
• Proficiency in MS Office, with high level of expertise in Excel and database management
• Excellent customer service skills with a high level of professionalism, and the ability to foster positive working relationships with all stakeholders
• Ability to effectively articulate and promote the vision and mission of BPAC
• Ability to preserve and maintain confidentiality

Hours of Work

Full-time, salaried position based on a 40-hour work-week although longer hours may be required on occasion. The position requires flexible hours and will include evenings and weekends during performance periods.

Salary

Competitive and commensurate with experience, plus a comprehensive benefits package.

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Applications

Please submit cover letter, curriculum vitae and link to your portfolio to: bpacjobs@burlington.ca.
Reference Events Supervisor in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Monday, August 21, 2023. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace.  We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.  BPAC is actively interested in supporting BIPOC peoples and members of the LGBTQ+ communities and we encourage members of those communities to apply. We thank applicants for their interest, however, only those advancing in the process will be contacted.

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Executive Director and working closely with the Creative Lead, Marketing Assistant and the Box Office Supervisor, the Marketing & Development Manager will be engaged in all aspects of The Burlington Performing Arts Centre’s (BPAC) marketing and development efforts. The incumbent will be an experienced, creative, goal-oriented marketing and sales professional who can effectively develop, execute, and analyze promotional strategies and campaigns for BPAC’s performance season, as well as create and solicit sponsorship opportunities and membership appeals to support those performances. This includes leveraging key stakeholder relationships and media contacts to ensure ticket sales goals and sponsorship and membership revenue targets are met. Strong project-management skills and the ability to develop and foster positive working relationships with the media, artists, patrons, donors and community partners is essential.

Key Responsibilities

Marketing:

• Plan and implement all marketing campaigns within an annual budget to generate maximum participation, attendance and ticket sales
• Strategize individual promotional plans for each performance and event in the Season
• Prepare and disseminate press releases and solicit interviews for articles and for social media content
• Closely monitor ticket sales and adjust promotional activity as needed to reach ticket sales goals
• Schedule and track external advertising
• Coordinate the dissemination of all marketing materials (mailings, posters etc.) and plan all lobby displays
• Work with Executive Director to establish advertising rates, policies, and procedures with the Marketing Assistant, develop and implement all digital marketing strategies
• Analyze and report on tickets sales vs marketing campaigns, and ongoing marketing expenses
• Work within the community on promotions and strategic marketing partnerships
• Work with artists / artists’ representatives to ensure marketing collateral is received and promotional images for artist engagement is approved
• Work with artists / artists’ representatives to coordinate press interviews and appearances and to ensure active engagement with performance-related social media promotion.
• Ensure all publicity and marketing requirements as outlined in artist contract are fulfilled

Development:

• Develop sponsorship proposals/packages and actively solicit sponsors to meet revenue targets
• Plan and execute annual membership campaign, develop attractive membership levels and benefits, increasing revenue and broadening member base
• Represents organization at all member, donor, and sponsor-related events
• Develop and execute a strategy to solicit advertisers for BPAC Playbills, Programs and Brochures
• Ensure that all Sponsors, Donors, Members and funding organizations are recognized appropriately in all marketing materials
• Implement strategies to cultivate new members, donors and sponsors while actively maintaining current stakeholder relationships
• Assist with grant applications as required, particularly the collection and tracking of statistical information
• Track and document accurate attendance numbers for grants and other reports

Qualifications

• A related college or university degree + 3 – 5 years’ work experience in marketing and development, preferably in the arts industry
• The ability to think creatively, work independently, lead a small team and take initiative
• Strong oral and written communication skills
• Excellent organizational skills and the ability to handle competing priorities and meet deadlines in a small, fast-paced work environment
• Proficiency with the following software: Microsoft Office suite (i.e. Word, Excel, PowerPoint);
• A knowledge of and passion for the performing arts

Hours of Work

Standard hours of work will be 40 hours per week, although longer hours may be required on occasion.  The position requires flexible hours, including occasional evenings and weekends during performance periods.

Salary

$68K – $73K plus comprehensive benefits and pension package.

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Applications

Please submit cover letter, curriculum vitae and link to your portfolio to: bpacjobs@burlington.ca.
Reference Marketing & Development Manager in the subject line. No phone calls please.

Closing Date

Applications will be accepted until the position is filled. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace.  We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.  BPAC is actively interested in supporting BIPOC peoples and members of the LGBTQ+ communities and we encourage members of those communities to apply. We thank applicants for their interest, however, only those advancing in the process will be contacted.

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more. The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Position Summary

In a collaborative team environment, provide technical support to the Technical Department in the areas of Lighting, Video, Audio, Rigging, Stage Carpentry and Livestreaming, ensuring the smooth operations of all events. The Venue Technician will have strength and experience in all aspects of Theatre Production, but a focus in lighting, video projection and networking as their areas of primary expertise.
Provide services for the Technical Department including operating theatre equipment, equipment maintenance, mentoring of community users and assistance with facility maintenance duties as required.

Technical Operations

• Lighting Technician – Create effective lighting for dance, theatre, musical theatre and all types of concerts. Hang, circuit, colour and focus conventional and moving lights. Program and operate computerized lighting consoles. Operate a follow spotlight. Install and program DMX and network-based control systems.
• Audio Technician – Set up / install microphones, mixing consoles, effects and dynamics processing, playback devices, amplifiers, and speaker systems for events as necessary. Troubleshoot, operate and mix sound for various events including theatre, musical theatre, spoken word, amplified music concerts and dance;
• Program DSP based audio systems when required. Program and operate audio playback systems such as Qlab for theatrical use
• Set up, troubleshoot and operate video projection systems.
• Stage Technician – Set up scenery and staging for all types of event. Repair scenic elements, rig flying scenery, operate single purchase fly system, and perform scene changes for all types of events
• Livestreaming – Coordinate all aspects of video production including broadcasting, networking, and editing.
• Fulfill a crew head position in one of the areas of Livestreaming, Lighting, Audio or Stage Carpentry & Rigging as required.
• Direct and supervise casual production staff as required.
• Provide technical support, training and mentoring to community users
• Follow policies and procedures and established operational guidelines for equipment and systems related to the Technical Department
• Direct theatre and room set-ups according to contracts for programs and events.
• Keep abreast of technical theatre technology and changes within the industry.

Technical Equipment & Facility Maintenance

• Maintain audio, lighting and rigging systems and equipment.
• Perform daily, monthly and annual inspections of equipment and theatrical systems.
• Assist Operations Manager with maintaining and monitoring physical facility
• Assist with maintaining an annual equipment inventory as well as a replacement and life span schedule

Health and Safety

• In conjunction with the Operations Manager and the Technical Supervisor implement, follow and monitor established policies and procedures related to Health and Safety
• Monitor all activities in areas accessible to user groups to ensure safe and orderly behavior and procedures with an emphasis on WSIB and WHMIS regulations.
• Maintain valid First Aid and CPR certificate
• Ensure that all Health and Safety policies and practices are followed

Position Requirements

• Diploma or degree in technical production
• 3 – 5 years recent experience in the technical operations of a professional performing arts centre or a major entertainment venue.
• A sound knowledge of the performance arts industry and relevant governing legislation.
• Demonstrated experience operating theatrical lighting consoles, audio consoles, theatrical rigging systems, personnel lifts, gala orchestra lift operation, video projection equipment and power and hand tools.
• Excellent understanding of IT and computer networking
• Motivated individual with proven initiative and excellent time and project management skills.
• Professional, proven customer service skills with demonstrated interpersonal, organizational and communication skills
• The ability to work in a team environment, liaise with key external and internal stakeholders at all levels of the organization and the public.
• First Aid training, WHMIS training and Fall Arrest training
• Knowledge of, and a demonstrated commitment to health and safety
• A valid Ontario driver’s license, Class “G”, with a clean driving record.

Hours of Work

Full-time, salaried position based on a 40-hour workweek although longer hours may be required on occasion. The position requires flexible hours and will include substantial evening and weekend work.

Salary Range

Competitive and commensurate with experience, plus an excellent, comprehensive benefits package.

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Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Venue Technician’ in the subject line. No phone calls please.
We thank all applicants, however only candidates selected for an interview will be contacted.

Closing Date

Applications will be received until the position has been filled. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists. BPAC is actively interested in supporting BIPOC peoples and members of the LGBTQ+ communities and we encourage members of those communities to apply. We thank applicants for their interest, however, only those advancing in the process will be contacted.

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

The Front of House Coordinator is responsible for assisting in ensuring the smooth operations of front of house, concessions and volunteers for all events. The Front of House Coordinator is also responsible for providing administrative support for all these areas. This is a full-time position with a requirement for substantial evening and weekend work.

Key Responsibilities

• Perform duties of Front of House Coordinator
• Food, beverage and merchandising support
• Volunteer program delivery support

Detailed Responsibilities

Front of House Coordination

• Ensure professional operation and superior customer service by front of house team
• Coordinate, monitor and support bar staff and volunteers during events
• Act as an audience resource providing information, answers and resolving patron/client concerns
• Coordinate with box office and production staff to oversee the smooth delivery of programming and audience flow at entrance, intermission(s) and exit
• Follow front of house emergency / safety policies and procedures, assessing conditions and taking appropriate actions
• Follow front of house opening procedures to ready theatre for audience, including the setup of equipment and product required for each event (building walk through, unlocking & stocking washrooms, turning on lights, stocking volunteer supplies, coordinating the stuffing of programs, setting up merchandise table, organizing coat check etc.)
• Assign volunteers to positions for the evening, brief volunteers for their shift and offer support
• Be familiar with front of house equipment (POS, sales software, coffee machine etc.)
• Support bar staff restocking of bar and concession before, during, and after performance
• Complete house report including ticket scan counts, bar report and volunteer/patron feedback
• Report upon lost & found items and store appropriately
• Conduct closing procedures and coordinate securing building with technical staff upon departure
• Assist with coordinating front of house staffing needs
• Assist with recruitment, orientation, training and scheduling of front of house team
• Identify and communicate opportunities to improve service and implement approved changes
• Prepare bar, merchandise and coat check floats as required
• Monitor cash flow throughout event
• Reconcile bar, merchandise, and coat check transactions with end of shift reconciliation forms
• Secure, deposit and report upon monies received
• Assist in the purchasing, stocking and inventory of food and beverage supplies
• Fulfill rider requests and assist in the preparation and set up / strike of backstage hospitality for Professional Series artists when required
• Assist with the management of Artist / Rental client merchandise sales

Volunteer Support

• Support the management of volunteer core
• Assist in the implementation of the volunteer program which includes recruitment, screening, training, scheduling, supervision and recognition of volunteers
• Support the maintenance of volunteer records and provide proof of service documentation as requested

Other duties as required.

Education & Experience

• Minimum two years’ experience in customer service-oriented environment
• Staff/Volunteer supervision (recruitment, training, supervision, recognition)
• Some technical knowledge of the theatre and industry standards
• Experience in special event planning is an asset

Specific Competencies

• Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
• First Aid, CPR, and AED training required
• Excellent verbal and written communication skills
• Commitment to customer service excellence
• Strong organizational and multi-tasking skills
• An ability to work independently and as an effective team member
• Prior knowledge of bar setup and systems would be an asset
• Able to lift and carry items weighing up to 50lbs.

Hours of Work

Full-time, salaried position based on 40 hours per week. Hours are primarily evenings and weekends, and conditional upon venue programming.

Salary

$45K – $50K plus comprehensive benefits and pension package.

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Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Front of House Coordinator’ in the subject line. No phone calls please.

Closing Date

Applications will be accepted until the position has been filled. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.