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Marketing & Development Manager

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more. The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Position Summary

Reporting directly to the Executive Director and working closely with the Creative Lead, Marketing Assistant and the Box Office Supervisor, the Marketing & Development Manager will be engaged in all aspects of The Burlington Performing Arts Centre’s (BPAC) marketing and development efforts. The incumbent will be an experienced, creative, goal-oriented marketing and sales professional who can effectively develop, execute, and analyze promotional strategies and campaigns for BPAC’s performance season, as well as create and solicit sponsorship opportunities and membership appeals to support those performances. This includes leveraging key stakeholder relationships and media contacts to ensure ticket sales goals and sponsorship and membership revenue targets are met. Strong project-management skills and the ability to develop and foster positive working relationships with the media, artists, patrons, donors and community partners is essential.

Key & Responsibilities

Marketing:

  • Plan and implement all marketing campaigns within an annual budget to generate maximum participation, attendance and ticket sales
  • Strategize individual promotional plans for each performance and event in the Season
  • Prepare and disseminate press releases and solicit interviews for articles and for social media content
  • Closely monitor ticket sales and adjust promotional activity as needed to reach ticket sales goals
  • Schedule and track external advertising
  • Coordinate the dissemination of all marketing materials (mailings, posters etc.) and plan all lobby displays
  • Work with Executive Director to establish advertising rates, policies, and procedures
  • With the Marketing Assistant, develop and implement all digital marketing strategies
  • Analyze and report on tickets sales vs marketing campaigns, and ongoing marketing expenses
  • Work within the community on promotions and strategic marketing partnerships
  • Work with artists / artists’ representatives to ensure marketing collateral is received and promotional images for artist engagement is approved
  • Work with artists / artists’ representatives to coordinate press interviews and appearances and to ensure active engagement with performance-related social media promotion.
  • Ensure all publicity and marketing requirements as outlined in artist contract are fulfilled

Development:

  • Develop sponsorship proposals/packages and actively solicit sponsors to meet revenue targets 
  • Plan and execute annual membership campaign, develop attractive membership levels and benefits, increasing revenue and broadening member base 
  • Represents organization at all member, donor, and sponsor-related events 
  • Develop and execute a strategy to solicit advertisers for BPAC Playbills, Programs and Brochures 
  • Ensure that all Sponsors, Donors, Members and funding organizations are recognized appropriately in all marketing materials 
  • Implement strategies to cultivate new members, donors and sponsors while actively maintaining current stakeholder relationships 
  • Assist with grant applications as required, particularly the collection and tracking of statistical information 
  • Track and document accurate attendance numbers for grants and other reports 
Qualifications
  • A related college or university degree + 3 – 5 years’ work experience in marketing and development, preferably in the arts industry
  • The ability to think creatively, work independently, lead a small team and take initiative
  • Strong oral and written communication skills
  • Excellent organizational skills and the ability to handle competing priorities and meet deadlines in a small, fast-paced work environment
  • Proficiency with the following software: Microsoft Office suite (i.e. Word, Excel, PowerPoint);
  • A knowledge of and passion for the performing arts
Hours of Work

Standard hours of work will be 40 hours per week. The position requires flexible hours, including occasional evenings and weekends during performance periods.

Salary Range

$70K – $72K plus comprehensive benefits and pension package.

Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Marketing & Development Manager’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5:00 p.m. on Friday, August 6, 2021. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists. BPAC is actively interested in supporting BIPOC peoples and members of the LGBTQ+ communities and we encourage members of those communities to apply. We thank applicants for their interest, however, only those advancing in the process will be contacted.

Facility Maintenance & Custodial

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more. The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Position Summary

Reporting to Operations Manager, the Facility Maintenance & Custodial position is responsible for assisting with maintaining a clean and safe facility, while providing janitorial services, building repairs, minor mechanical and electrical maintenance services and supporting the technical department with venue supervision and set-up requirements for rentals and performances. This position acts as occasional on-site liaison for contracted service delivery. Most work is indoors, although some facility maintenance work will be spent outdoors in both summer and winter.

Key Responsibilities:
  • Provides janitorial service, including cleaning and sanitizing public washrooms, emptying waste containers, stocking washrooms, mopping floors and general facility cleaning and COVID sanitization
  • Performs general building maintenance service and repairs, including painting, drywall, door and locks repairs and maintenance, changing lightbulbs
  • Receiving deliveries and maintaining inventory of building and cleaning supplies
  • Supervises and secures facility when required
  • Minor landscaping duties, snow removal and salting of parking lot and sidewalks
  • Assists with preparation and delivery of performances and events, including room set-up, unlocking doors and coordinating parking
  • Acts as on-site liaison for contracted services
  • Provides technical support to the technical department as needed
  • Maintenance and organization of theatre equipment as needed
  • Other duties as required
Education and Experience:
  • Must be able to read and write English in order to follow directions, maintain logs and interact with clients. Basic computer skills are required. Knowledge of WHMIS, basic Health & Safety guidelines and building controls preferred.
  • Experience using industrial cleaning supplies and/or safety equipment preferred.
Hours of Work

Full-time based on a 40-hour work week. This position requires flexible hours and will include evenings, weekends and split shifts during some performance periods.

Salary

$42K plus comprehensive benefits and pension package.

Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca
Reference ‘Facility Maintenance’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday, August 6, 2021. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists. BPAC is actively interested in supporting BIPOC peoples and members of the LGBTQ+ communities and we encourage members of those communities to apply. We thank applicants for their interest, however, only those advancing in the process will be contacted.

Venue Technician

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more. The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Position Summary

In a collaborative team environment, provide technical support to the Technical Department in the areas of Livestreaming, Lighting, Audio, Video, Stage Carpentry and Rigging. Ensure the smooth operations of all events. The Venue Technician will have strength and experience in all aspects of video projection, broadcasting and computer networking as their area of primary are of expertise and be competent in the other areas.

Provide services for the Technical Department including operating theatre equipment, equipment maintenance, mentoring of community users and assistance with facility maintenance duties as required.

Responsibilities:

Technical Operations

  • Livestreaming – Coordinate all aspects of video production including broadcasting, networking and editing.
  • Lighting Technician – Create effective lighting for dance, theatre, musical theatre and all types of concerts. Hang, circuit, colour and focus conventional and moving lights.
  • Program and operate computerized lighting consoles. Operate a follow spotlight. Install and program DMX and network-based control systems.
  • Audio Technician – Set up / install microphones, mixing consoles, effects and dynamics processing, playback devices, amplifiers, and speaker systems for events as necessary. Troubleshoot, operate and mix sound for various events including theatre, musical theatre, spoken word, amplified music concerts and dance;
  • Program DSP based audio systems when required. Program and operate audio playback systems such as Qlab for theatrical use
  • Set up, troubleshoot and operate video projection systems.
  • Stage Technician – Set up scenery and staging for all types of event. Repair scenic elements, rig flying scenery, operate single purchase fly system and perform scene changes for all types of events.
  • Fulfill a crew head position in one of the areas of Livestreaming, Lighting, Audio or Stage Carpentry & Rigging as required.
  • Direct and supervise casual production staff as required.
  • Provide technical support, training and mentoring to community users
  • Follow policies and procedures and established operational guidelines for equipment and systems related to the Technical Department
  • Direct theatre and room set-ups according to contracts for programs and events.
  • Keep abreast of technical theatre technology and changes within the industry.

Technical Equipment & Facility Maintenance

  • Maintain audio, lighting and rigging systems and equipment.
  • Perform daily, monthly and annual inspections of equipment and theatrical systems.
  • Assist Operations Manager with maintaining and monitoring physical facility
  • Assist with maintaining an annual equipment inventory as well as a replacement and life span schedule

Health & Safety

  • In conjunction with the Operations Manager and the Technical Supervisor implement, follow and monitor established policies and procedures related to Health and Safety
  • Monitor all activities in areas accessible to user groups to ensure safe and orderly behavior and procedures with an emphasis on WSIB and WHMIS regulations.
  • Maintain valid First Aid and CPR certificate;
  • Ensure that all Health and Safety policies and practices are followed
Position Requirements:
  • Diploma or degree in technical production
  • 3 – 5 years recent experience in the technical operations of a professional performing arts centre or a major entertainment venue.
  • A sound knowledge of the performance arts industry and relevant governing legislation.
  • Demonstrated experience operating theatrical lighting consoles, audio consoles, theatrical rigging systems, personnel lifts, gala orchestra lift operation, video projection equipment and power and hand tools.
  • Excellent understanding of IT and computer networking
  • Motivated individual with proven initiative and excellent time and project management skills.
  • Professional, proven customer service skills with demonstrated interpersonal, organizational and communication skills
  • The ability to work in a team environment, liaise with key external and internal stakeholders at all levels of the organization and the public.
  • First Aid training, WHMIS training and Fall Arrest training
  • Knowledge of, and a demonstrated commitment to health and safety
  • A valid Ontario driver’s license, Class “G”, with a clean driving record.
Hours of Work

Full-time, salaried position based on a 40-hour work-week. The position requires flexible hours and will include substantial evening and weekend work.

Salary Range

Competitive and commensurate with experience, plus an excellent, comprehensive benefits package.

Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca
Reference ‘Venue Technician’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday, August 13, 2021. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists. BPAC is actively interested in supporting BIPOC peoples and members of the LGBTQ+ communities and we encourage members of those communities to apply. We thank applicants for their interest, however, only those advancing in the process will be contacted.

Front of House Coordinator (Part-time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more. The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Position Summary

Reporting directly to the Front of House Supervisor, the incumbent is responsible for delivering service excellence in all aspects of front of house operations and personnel management during performances and events, acting as a key liaison between the theatre and its audience, artists and rental clients. The Front of House Coordinator is responsible for monitoring, supervising, and assisting front of house bar staff and volunteers and coordinating with box office and production team personnel in the smooth delivery of events. This position also assists with artist hospitality, merchandising and payment as needed. The position manages cash deposits, concessions inventory & reconciliation, emergency protocols and adherence to theatre policies and procedures. Availability for evening and weekend work is required.

Key Responsibilities:
  • Act as audience resource, providing information, answers, and resolving patron concerns
  • Follow established safety and emergency policies and procedures, assessing conditions and taking appropriate actions
  • Follow operating procedures to ready the theatre for patrons, including set up of equipment and product required for each event
  • Provide oversight of Front of House team of staff and volunteers, assisting and mentoring as necessary
  • Complete end of shift reports, reconcile and prepare deposits
Education and Experience:
  • Minimum two year’s supervisory experience in the service delivery industry
  • Some knowledge of the performing arts industry preferred
  • Experience with staff and/or volunteer management, public relations and service-oriented environments
  • Knowledge of special event planning is also an asset
Specific Competencies
  • Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
  • First Aid, CPR, and AED training required
  • Excellent verbal and written communication skills
  • Commitment to customer service excellence
  • Strong organizational and multi-tasking skills
  • An ability to work independently or as an effective team member
  • Prior knowledge of bar setup and systems would be an asset
  • Able to lift and carry items weighing up to 50lbs
Hours of Work

Part-time casual employment. Hours are conditional upon programming and vary by month and season. Availability for evening and weekend work is required.

Hourly Wage

Range: $17.50 – $18.00/hour

Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca
Reference ‘Front of House Coordinator’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5:00 p.m. on Friday, August 6, 2021. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists. BPAC is actively interested in supporting BIPOC peoples and members of the LGBTQ+ communities and we encourage members of those communities to apply. We thank applicants for their interest, however, only those advancing in the process will be contacted.