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Marketing Assistant

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting to the Marketing & Development Manager, the Marketing Assistant supports the box office and marketing departments in customer service delivery and the promotion of performances, outreach activities and services offered by The Burlington Performing Arts Centre (‘BPAC’). This position will allow an emerging arts professional with the opportunity to gain valuable work experience and mentorship in a professional performing arts centre setting. The successful candidate will be an integral member of the team in building audiences and ensuring superior customer service to BPAC patrons, donors, sponsors and members.

This position is funded by the Canada Summer Jobs Program and is available to young people between the ages of 15-30. This position requires availability during regular business hours, evenings and weekends.

Key Responsibilities
  • Provide customer service in the box office
  • Maintain patron and donor database
  • Support BPAC’s social media presence (Facebook, Instagram, Twitter, LinkedIn, YouTube)
  • Assist in planning and implementation of direct marketing campaigns. Analyze ticket sales to monitor effectiveness of marketing campaigns
  • Assist with preparation of promotional materials including show programs, e-newsletters, brochures, playbills, flyers, print advertising, and other collateral materials as required
  • Monitor ticket sales and analyze marketing reports
  • Develop and maintain comprehensive database of media contacts
  • Gather artist publicity materials for the season
  • Submit event listings and images to community calendars and publications
  • Liaise with media, sponsors, public and volunteers
  • Other duties as assigned
Education & Experience
  • A college or university degree, or enrolled in post-secondary education
  • Customer service and cash-handling experience
  • Experience in the events promotion an asset
Specific Competencies
  • Exceptional organizational, prioritization and multi-tasking skills
  • Strong initiative and ability to think creatively, work independently and problem solve
  • Excellent communication skills, both written and verbal
  • Proficiency in MS Office, including Word, Excel and database management
  • Excellent external and internal customer service skills with a high level of professionalism, and the ability to foster positive working relationships with all staff and stakeholders
  • Social-media savvy
  • Experience with digital marketing campaigns is an asset
Hours of Work

Full-time contract position, based on 35 hours per week. The position requires flexible hours and will include occasional evenings and weekends during performance periods. This is an 8-week contract, funded by Canada Summer Jobs, beginning June 27th and ending August 20th.

Wage

$18/hr.


Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Marketing Assistant’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday May 20, 2022. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Production Assistant

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting to the Operations department, the primary responsibility of the Production Assistant is to support in the production aspects involved in the preparation, implementation and presentation of live performances, events and outreach activities at The Burlington Performing Arts Centre (‘BPAC’). This position will allow an emerging arts professional with technical theatre experience and strong teamwork skills the opportunity to gain valuable work experience and mentorship in a professional performing arts centre setting. The successful candidate will be an integral member of the team in ensuring the smooth and successful delivery of all performances, events and activities.

This position is funded by the Canada Summer Jobs Program and is available to young people between the ages of 15-30. This position requires availability during regular business hours, evenings and weekends.

Key Responsibilities
  • Provide support in the planning, preparation and delivery of performances and events
  • Coordinate the Youth Mentorship Program in association with Talk is Free Theatre
  • Support additional outreach activities, events and theatre workshops for the community
  • Provide administrative support to the organization and conduct industry research
  • Provide technical support to the technical department as needed
  • Maintenance and organization of theatre equipment as needed
  • Communicate efficiently and professionally
  • Interact and coordinate with staff and artists
  • Written and verbal communication via email to staff and management
  • Other theatre production duties as required
Education & Experience
  • A college or university degree, preferably with a performing arts focus
  • Experience in the performing arts industry an asset
Specific Competencies
  • Exceptional organizational, prioritization and multi-tasking skills
  • Strong initiative and ability to think creatively, work independently and problem solve
  • Excellent communication skills, both written and verbal
  • Proficiency in MS Office, including Word, Excel and database management
  • Excellent external and internal customer service skills with a high level of professionalism, and the ability to foster positive working relationships with all staff and stakeholders
  • Working knowledge of theatre lighting, sound and stage carpentry an asset
  • Standard First Aid training is an asset
Hours of Work

Full-time contract position, based on 35 hours per week. The position requires flexible hours and will include occasional evenings and weekends during performance periods. This is an 8-week contract, funded by Canada Summer Jobs, beginning June 27th and ending August 20th.

Wage

$18/hr.


Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Production Assistant’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday May 20, 2022. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Facility Maintenance & Custodial Assistant

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub located in beautiful downtown Burlington. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of multi-disciplinary professional entertainment, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting to Operations Manager, the Facility Maintenance & Custodial position is responsible for assisting with maintaining a clean and safe facility, while providing janitorial services, building repairs, minor mechanical and electrical maintenance services and supporting the technical department with venue supervision and set-up requirements for rentals and performances. This position acts as occasional on-site liaison for contracted service delivery. Most work is indoors, although some facility maintenance work will be spent outdoors in both summer and winter.

Key Responsibilities
  • Provides janitorial service, including cleaning and sanitizing public washrooms, emptying waste containers, stocking washrooms, mopping floors and general facility cleaning and COVID sanitization
  • Performs general building maintenance service and repairs, including painting, drywall, door and locks repairs and maintenance, changing lightbulbs
  • Receiving deliveries and maintaining inventory of building and cleaning supplies
  • Supervises and secures facility when required
  • Minor landscaping duties, snow removal and salting of parking lot and sidewalks
  • Assists with preparation and delivery of performances and events, including room set-up, unlocking doors and coordinating parking
  • Acts as on-site liaison for contracted services
  • Provides technical support to the technical department as needed
  • Maintenance and organization of theatre equipment as needed
  • Other duties as required
Education & Experience
  • Must be able to read and write English in order to follow directions, maintain logs and interact with clients. Basic computer skills are required. Knowledge of WHMIS, basic Health & Safety guidelines and building controls preferred.
  • Experience using industrial cleaning supplies and/or safety equipment preferred.
Hours of Work

Full-time based on a 40-hour work week. This position requires flexible hours and will include evenings, weekends and split shifts during some performance periods.

Salary

$42K plus comprehensive benefits and pension package.


Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Facility Maintenance & Custodial’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday, May 20, 2022. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Education & Outreach Coordinator (Part-time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

On behalf of The Burlington Performing Arts Centre (BPAC) and with the leadership and guidance of the Executive Director, the Education & Outreach Coordinator is responsible for the development and delivery of BPAC’s arts education and community outreach programs, and for nurturing relationships and building partnerships that will enhance BPAC’s programming and lead to development and learning opportunities for emerging artists, students and educators in a world-class theatre setting.

Objectives of the Position
  • The development and delivery of a comprehensive arts education program for Halton area students
  • Coordination and delivery of master classes and workshops for the community
  • Develop and enhance key relationships with educators and within the local cultural community to build partnerships and to enhance BPAC’s programming and outreach activities
  • Coordination of Student Placements and Co-Ops
  • Develop and build audiences for various performing arts genres
Detailed Job Responsibilities

Education and Outreach:

  • Responsible for the coordination, implementation and evaluation of the following key components to the education outreach program:
    • Individual school performances (elementary and secondary)
    • Workshops and education outreach initiatives
    • Professional development sessions and activities for educators
    • Theatre Industry Mentorship Program (co-op placements, internships)
    • Golden Ticket Program
  • Support BPAC’s youth programming by developing Study Guides that are complimentary to the performance and relevant to the Ontario Arts Curriculum, meeting the diverse needs of educators at both the elementary and secondary level
  • Develop, nurture and extend relationships and partnerships with school board staff, consultants and community artists and arts organizations
  • Work with school boards and social service organizations to identify targeted schools in under-serviced regions to deliver the Golden Ticket Program
  • Work in tandem with the Box Office to manage all education program ticketing/seating requests and the related bookings and invoicing processes
  • Act as primary point of contact for school performances, from promotion to sales to day-of representation and follow-up
  • Coordinate with other departments in BPAC to ensure effective implementation of the education program (i.e.: Front of House, Box Office, Technical Services and Marketing)
  • Work within budgets for all arts education and community outreach programs and workshops
  • Obtain and monitor and report on statistical information, ticket sales, attendance data and historical quantitative data on projects

Community Engagement & Artist Development Initiative:

  • Coordinate and deliver a series of community workshops and information sessions
  • Develop and enhance artist outreach opportunities and community engagement initiatives to help build audiences for BPAC’s programming
  • Develop and maintain comprehensive database of local artists and arts organizations, and foster relationships with these community partners
  • Develop and deliver Culture Days activities and programming
  • Work with the Marketing team to develop effective marketing materials and promotional strategies for all community engagement, outreach and education activities and program

Other Duties as Required:

  • Including providing administrative assistance to the Executive Director
Requirements
  • Post-secondary degree in either Theatre or Education
  • Minimum 2 years’ direct experience with education and community engagement, preferably within the arts industry
  • Knowledge of theatre operations, including box office, programming and marketing
  • Experience with and a passion for the performing arts
  • Solid understanding of Ontario’s education curriculum
  • Highly motivated to seek out community development opportunities that will contribute to the success of meeting strategic and revenue targets
  • Computer literacy, with proficiency in Excel and experience with database management
  • Excellent communication and interpersonal skills, with a high level of professionalism and personal integrity
  • Strong organizational skills with ability to prioritize and meet deadlines and KPI’s
  • Self-motivated with ability to take initiative and problem-solve independently
  • Team player who shares ideas, takes direction and feedback well, and is driven to see the team and organization succeed above the need for individual limelight
  • Ability to manage a rapidly changing environment and varied workload
  • Must have a valid driver’s license and reliable transportation
  • Ability to preserve and maintain confidentiality
Hours of Work

This is a part-time position, based on 20 hrs. per week although longer hours may be required on occasion during high-performance periods. This position requires a flexible schedule and the ability to work evenings and weekends when required.

Wage

$25/hour


Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Education & Outreach Coordinator’ in the subject line. No phone calls please.

Closing Date

Applications must be received by 5 p.m. on Friday, May 6, 2022. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Front of House Coordinator (Casual, Part-time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub located in beautiful downtown Burlington. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of multi-disciplinary professional entertainment, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Front of House Coordinator, the incumbent is responsible for delivering service excellence in all aspects of front of house operations and personnel management during performances and events, acting as a key liaison between the theatre and its audience, BPAC presents artists and rental clients. The Front of House Coordinator is responsible for monitoring, supervising, and assisting front of house bar staff and volunteers and coordinating with box office and production team personnel in the smooth delivery of events. This position also assists with artist hospitality, merchandising and payment as needed. The position manages cash deposits, concessions inventory & reconciliation, emergency protocols and adherence to theatre policies and procedures. Availability for evening and weekend work is required.

Key Responsibilities
  • Act as audience resource, providing information, answers, and resolving patron concerns
  • Follow established safety and emergency policies and procedures, assessing conditions and taking appropriate actions
  • Follow operating procedures to ready the theatre for patrons, including set up of equipment and product required for each event
  • Provide oversight of Front of House team of staff and volunteers, assisting and mentoring as necessary
  • Complete end of shift reports, reconcile and prepare deposits
Education & Experience
  • Minimum two year’s supervisory experience in the service delivery industry
  • Some knowledge of the performing arts industry preferred
  • Experience with staff and/or volunteer management, public relations and service-oriented environments
  • Knowledge of special event planning is also an asset
Specific Competencies
  • Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
  • First Aid, CPR, and AED training required
  • Excellent verbal and written communication skills
  • Commitment to customer service excellence
  • Strong organizational and multi-tasking skills
  • An ability to work independently or as an effective team member
  • Prior knowledge of bar setup and systems would be an asset
  • Able to lift and carry items weighing up to 50 lbs.
Hours of Work

Part-time casual employment. Hours are conditional upon programming and vary by month and season. Availability for evening and weekend work is required.

Hourly Wage

Range: $17.50 to $18.00/hour


Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Front of House Coordinator’ in the subject line. No phone calls please.

Closing Date

Applications accepted on an ongoing basis. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.