The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Audience Services Manager, the incumbent is responsible for delivering service excellence in all aspects of front of house operations and personnel management during performances and/or events, acting as a key liaison between the theatre and its audience, artists and clients. The Front of House Coordinator is responsible for monitoring, supervising, and guiding front of house staff and volunteers and coordinating with box office and production team personnel. The Front of House Coordinator is also responsible to assist with artist hospitality as needed. The position manages cash deposits, inventory & financial reconciliation, emergency protocols and adherence to theatre policies and procedures. Availability for evening and weekend work is required.

Key Responsibilities:

• Act as audience resource, providing information, answers, and resolving patron concerns
• Follow established safety and emergency policies and procedures, assessing conditions and taking appropriate actions
• Follow operating procedures to ready the theatre for patrons, including set up of equipment and product required for each event
• Provide oversight of Front of House team of staff and volunteers, assisting and mentoring as necessary
• Complete end of shift reports, reconcile and prepare deposits

Education and Experience:

• Minimum two year’s supervisory experience in the service delivery industry
• Some knowledge of the performing arts industry preferred
• Experience with staff/ volunteer management, public relations and service-oriented environments
• Knowledge of special event planning is also an asset

Specific Competencies:

• Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
• First Aid, CPR, and AED training required
• Excellent verbal and written communication skills
• Commitment to customer service excellence
• Strong organizational and multi-tasking skills
• An ability to work independently or as an effective team member
• Prior knowledge of bar setup and systems would be an asset
• Able to lift and carry items weighing up to 50lbs

Hours of Work

Part-time casual employment. Hours are conditional upon programming and vary by month and season. Availability for evening and weekend work is required.

Hourly Wage

Range: $17.00 – $17.25/hour

Please submit covering letter and curriculum vitae to bpacjobs@burlington.ca
Reference Front of House Coordinator (Part-time) in the subject line. No phone calls please.

Closing Date

Applications must be received by Friday, December 6, 2019. Applications received after this time will be kept on file for the next round of hiring. Qualified applicants for the Front of House Coordinator position may also be considered for the position of Front of House Bar Captain. We thank all applicants; however, only candidates selected for an interview will be contacted.We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.