The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Events Supervisor, the incumbent is responsible for delivering service excellence in all aspects of beverage and food operations at the venue. Bartenders are responsible for friendly, efficient, and professional service pre-show, at intermission, post-show, and at rental events as directed. Bartenders are also responsible for bar operations including setup, restocking and clean up. The position manages cash, inventory and financial transactions and reconciliations. The position also requires adherence to the Liquor License Act, BPAC policies, and emergency protocols.

Key Responsibilities

• Setting up bar stations for service
• Serving drinks and concession items, following policies, best practices, and Liquor License Act
• Processing financial transactions, including high volume cash transactions, making accurate change, and processing debit and credit card payments on POS terminal

Education & Experience

• Minimum two years’ experience working in a comparable high-volume food and beverage environment or arts venue

Specific Competencies

• Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
• First Aid training an asset
• Commitment to providing superior customer service while displaying professionalism, a calm and courteous demeanour, and a friendly and approachable manner
• Excellent math and money-handling skills
• Ability to work well in a team, with exceptional attention to detail
• Able to lift and carry items weighing up to 50lbs

Hours of Work

Part-time casual employment. Hours are conditional upon programming and are both weekly and seasonally variable. Evening, weekend and holiday work is required, as well as occasional daytime shifts.

Hourly Wage

$15.75

Closing Date

Applications must be received by 5pm. on Friday, August 19th, 2022 to be considered for this round of hiring. Applications received after this time will be kept on file for the next round of hiring. Qualified applicants for the Bartender position may also be considered for the position of Front of House Bar Captain.

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Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Bartender’ in the subject line. No phone calls please.
We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting to the Technical Supervisor, this position provides technical services to the Technical Department in the areas of Stage Carpentry and Rigging, Lighting and Audio and ensure the smooth operations of all events. Incumbent will have strength and experience in one of these as their area of Primary expertise, and a secondary strength in one of these as their area of Secondary expertise. Provide services for the Technical Department, including operating theatre equipment, equipment maintenance, mentoring of community users, Health and Safety.

Technical Operations

• Participate in the set-up and strike of facility rentals and BPAC events as required. When necessary fulfill a crew head position in one of the areas of Stage Carpentry & Rigging, Lighting and Audio
• Provide technical support, training and mentoring to community users
• Follow policies and procedures and established operational guidelines for equipment and systems related to the Technical Department
• Responsible for maintaining stock of supplies and maintenance of equipment
• Direct theatre and room set-ups according to contracts for programs and events.

Health & Safety

• In conjunction with the Operations Manager and the Technical Supervisor implement, follow and monitor established policies and procedures related to Health and Safety
• Monitor all activities in areas accessible to user groups to ensure safe and orderly behaviour and procedures with an emphasis on WSIB and WHMIS regulations.
• Maintain valid First aid certificate;
• Ensure that all Health and Safety policies and practices are followed

Position Requirements

• 2 – 5 years recent experience in the technical operations of a professional performing arts centre or a major entertainment venue.
• A sound knowledge of the performance arts industry and relevant governing legislation.
• Demonstrated experience operating theatrical lighting consoles, audio consoles, theatrical rigging systems, personnel lifts, gala orchestra lift operation, video projection equipment and power and hand tools.
• Excellent understanding of IT and computer networking
• Motivated individual with proven initiative and excellent time and project management skills.

Working Conditions

Hours are irregular and include frequent evening and weekend work on a bi-weekly flex schedule. The workspace has high public visibility with exposure to public criticism. Incumbent should be able to lift up to 75lbs.

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Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Theatre Technicial Casual Part-time’ in the subject line. No phone calls please.
We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub located in beautiful downtown Burlington. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of multi-disciplinary professional entertainment, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Front of House Coordinator, the incumbent is responsible for delivering service excellence in all aspects of front of house operations and personnel management during performances and events, acting as a key liaison between the theatre and its audience, BPAC presents artists and rental clients. The Front of House Coordinator is responsible for monitoring, supervising, and assisting front of house bar staff and volunteers and coordinating with box office and production team personnel in the smooth delivery of events. This position also assists with artist hospitality, merchandising and payment as needed. The position manages cash deposits, concessions inventory & reconciliation, emergency protocols and adherence to theatre policies and procedures. Availability for evening and weekend work is required.

Key Responsibilities

• Act as audience resource, providing information, answers, and resolving patron concerns
• Follow established safety and emergency policies and procedures, assessing conditions and taking appropriate actions
• Follow operating procedures to ready the theatre for patrons, including set up of equipment and product required for each event
• Provide oversight of Front of House team of staff and volunteers, assisting and mentoring as necessary
• Complete end of shift reports, reconcile and prepare deposits

Education & Experience

• Minimum two year’s supervisory experience in the service delivery industry
• Some knowledge of the performing arts industry preferred
• Experience with staff and/or volunteer management, public relations and service-oriented environments
• Knowledge of special event planning is also an asset

Specific Competencies

• Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
• First Aid, CPR, and AED training required
• Excellent verbal and written communication skills
• Commitment to customer service excellence
• Strong organizational and multi-tasking skills
• An ability to work independently or as an effective team member
• Prior knowledge of bar setup and systems would be an asset
• Able to lift and carry items weighing up to 50 lbs.

Hours of Work

Part-time casual employment. Hours are conditional upon programming and vary by month and season. Availability for evening and weekend work is required.

Hourly Wage

Range: $17.50 to $18.00/hour

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Please send covering letter and curriculum vitae to: bpacjobs@burlington.ca.
Reference ‘Front of House Coordinator’ in the subject line. No phone calls please.

Closing Date

Applications accepted on an ongoing basis. We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.