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Front of House Coordinator (Part-time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Audience Services Manager, the incumbent is responsible for delivering service excellence in all aspects of front of house operations and personnel management during performances and/or events, acting as a key liaison between the theatre and its audience, artists and clients. The Front of House Coordinator is responsible for monitoring, supervising, and guiding front of house staff and volunteers and coordinating with box office and production team personnel. The Front of House Coordinator is also responsible to assist with artist hospitality as needed. The position manages cash deposits, inventory & financial reconciliation, emergency protocols and adherence to theatre policies and procedures. Availability for evening and weekend work is required.

Key Responsibilities:
  • Act as audience resource, providing information, answers, and resolving patron concerns
  • Follow established safety and emergency policies and procedures, assessing conditions and taking appropriate actions
  • Follow operating procedures to ready the theatre for patrons, including set up of equipment and product required for each event
  • Provide oversight of Front of House team of staff and volunteers, assisting and mentoring as necessary
  • Complete end of shift reports, reconcile and prepare deposits
Education and Experience:
  • Minimum two year’s supervisory experience in the service delivery industry
  • Some knowledge of the performing arts industry preferred
  • Experience with staff/ volunteer management, public relations and service-oriented environments
  • Knowledge of special event planning is also an asset
Specific Competencies:
  • Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
  • First Aid, CPR, and AED training required
  • Excellent verbal and written communication skills
  • Commitment to customer service excellence
  • Strong organizational and multi-tasking skills
  • An ability to work independently or as an effective team member
  • Prior knowledge of bar setup and systems would be an asset
  • Able to lift and carry items weighing up to 50lbs
Hours of Work

Part-time casual employment. Hours are conditional upon programming and vary by month and season. Availability for evening and weekend work is required.

Hourly Wage

Range: $17.00 – $17.25/hour

Please submit covering letter and curriculum vitae to bpacjobs@burlington.ca
Reference Front of House Coordinator (Part-time) in the subject line. No phone calls please.

Closing Date

Applications must be received by Friday, December 6, 2019. Applications received after this time will be kept on file for the next round of hiring. Qualified applicants for the Front of House Coordinator position may also be considered for the position of Front of House Bar Captain. We thank all applicants; however, only candidates selected for an interview will be contacted.We thank all applicants, however only candidates selected for an interview will be contacted.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.

Bartender (Casual, Part-Time)

The Burlington Performing Arts Centre

The Burlington Performing Arts Centre (BPAC) is a vibrant, Gold LEED Certified venue, a presenter, a cultural developer, an educator and a community hub. The facility features a 720-seat Main Stage; a 165-seat Community Studio Theatre; a bright and spacious Family Lobby and an outdoor Plaza. BPAC presents a diverse season of professional entertainment, featuring over 70 performances each year in every genre, as well an Education Series, festivals, workshops and community engagement events. BPAC is also a rental facility, working with local community groups, promoters, dance competitions, corporate events and more.

Position Summary

Reporting directly to the Audience Services Manager, the incumbent is responsible for delivering service excellence in all aspects of beverage and food operations at the venue. Bartenders are responsible for friendly, efficient, and professional service pre-show, at intermission, post-show, and at rental events as directed. Bartenders are also responsible for bar operations including setup, restocking and clean up. The position manages cash, inventory and financial transactions and reconciliations. The position also requires adherence to the Liquor Licence Act, BPAC policies, and emergency protocols.

Key Responsibilities:
  • Setting up bar stations for service
  • Serving drinks and concession items, following policies, best practices, and Liquor Licence Act
  • Processing financial transactions, including high volume cash transactions, making accurate change, and processing debit and credit card payments on POS terminal
Education and Experience:
  • Minimum two years’ experience working in a comparable high volume food and beverage environment or arts venue.
Specific Competencies:
  • Smart Serve Certified, and of legal age to serve alcohol in Ontario (18+)
  • First Aid training an asset
  • Commitment to providing superior customer service while displaying professionalism, a calm and courteous demeanour, and a friendly and approachable manner
  • Excellent math and money-handling skills
  • Ability to work well in a team, with exceptional attention to detail
  • Able to lift and carry items weighing up to 50 lbs.
Hours of Work

Part-time casual employment. Hours are conditional upon programming, and are both weekly and seasonally variable. Evening, weekend and holiday work is required, as well as occasional daytime shifts.

Hourly Wage

Range: $15.00 – $15.25/hour

Please submit cover letter and curriculum vitae to bpacjobs@burlington.ca
Reference Bartender in the subject line. No phone calls please.

Closing Date

This posting is for current and future opportunities and will be filled on an as needed basis. Applications will be considered for any openings that become available between now and December 31, 2019.

The Burlington Performing Arts Centre is proud to be an equal opportunity workplace. We celebrate diversity and are committed to an inclusive environment for all employees, volunteers, patrons and artists.